Under general supervision, this employee will coordinate all activities of Austin Pets Alive!’s volunteer program including recruiting, training, recognizing, and supporting volunteers, maintaining volunteer records, and performing related work required to achieve APA!’s No-Kill mission.
The ideal candidate is a “people person” with outstanding communication, project management, conflict resolution, and empathic skills
Essential Job Functions
- Ensure all departments have sufficient volunteers to meet operational needs.
- Design and implement successful volunteer recruiting campaigns and onboarding programs in cooperation with other departments.
- Conduct new volunteer orientations with assistance from the Volunteer Coordination Team.
- Design and implement a meaningful award program to identify and recognize individual and team accomplishments.
- Design and implement specific methods for retaining volunteers and ensuring that volunteers are assigned jobs that ensure maximum fulfillment.
- Perform daily coordination of volunteers, solicit feedback from volunteers regarding job satisfaction, and conduct exit interviews with volunteers who no longer want to participate in the program.
- Provide a point-of-contact and conduit on volunteer issues between individual volunteers and APA!’s senior managers.
- Administer the Better Impact volunteer record management system with assistance from the Better Impact Support Team.
- Recruit volunteers for APA! training opportunities to aid retention and provide skilled individuals to specialized teams.
- Leverage fundraising opportunities through fees, volunteer giving, and education about the funding needs of the organization. It is expected that funds raised will meet or exceed the funds expended on this position.
- Hold regular meetings with APA!’s staff to determine ways to maximize the value of the volunteer program to the organization.
- Prepare and administer funding grants and proposals for volunteer activities.
- Develop and communicate performance expectations and criteria for volunteers at all levels.
- Counsel volunteers about performance issues and dismiss volunteers for cause after consulting senior staff.
- Work on-site to achieve maximum volunteer and staff cohesion.
Education and Experience Requirements
- This position requires an Associate degree and a minimum two years’ experience with planning, coordinating, implementing, and directing volunteer-related programs, preferably at a non-profit organization.
- A Bachelor’s degree in social or human services, public administration, community development, or a related field and a minimum three years’ experience at a non-profit organization are preferred.
- Experience serving as a volunteer in an animal services organization is a plus.
- Excellent skills in oral and written communication, customer service, and public presentations. Bilingual ability is a plus.
- Strong organizational skills with the ability to be flexible, multi-task, and work under pressure in a fast-paced environment.
- Strong ability to lead and manage large diverse groups of people in a multi-cultural setting to positively impact the organization’s goals.
- Ability to define and set priorities, reach goals, and evaluate and report results.
- Proficiency with Microsoft Office or Apple iWork office suite, and email/Internet software. Knowledge of Microsoft Windows or Apple operating systems a plus.
- Proficiency with Better Impact or similar volunteer management software.
- Use of tact, initiative, prudence, and independent judgment, within general policy and procedural and legal guidelines, in dealing with volunteers and the public.
- The Volunteer Coordinator will be required to work evenings, weekends, and some holidays to accommodate volunteer schedules.
- The Volunteer Coordinator usually works in a standard office environment.
- The Volunteer Coordinator may be required to travel around the local area, and occasionally travel around the state and within the US.
- The Volunteer Coordinator may be exposed to dangerous and diseased animals, and animals known to cause allergic reactions.
- The Volunteer Coordinator may interact with upset staff and volunteers in interpreting and enforcing APA!’s policies and procedures.